Privacy Policy

This policy applies when you visit our public website, contact us, subscribe to updates, create an account or use an authorised Realtgate service workspace. Realtgate Ltd. is responsible for the personal data it determines how and why to process. A separate engagement may provide additional, service-specific information.

Depending on your relationship with us, this may include your name, email, telephone number, account and verification details; property, listing, buyer/seller, viewing and submission information; owner, tenant, lease, occupancy, payment, maintenance, notice and inspection records; project milestones, documents, evidence and updates; site-consultation details; enquiries, messages and Communication Center history; and newsletter subscription, audience and suppression records.

Newsletter records may include provider-reported delivery, bounce, complaint and unsubscribe events when received. Website visit and interaction information is recorded only if optional analytics is accepted. For security and website operation we may also process IP address, device/browser information, session and login activity, and OTP/security events. We do not currently record newsletter opens or clicks as canonical engagement metrics.

We use relevant information to respond to requests; create, verify and secure accounts; provide and coordinate property management, marketplace, buyer/seller, project and geological services; maintain records and role-appropriate workspaces; communicate service updates; administer payments and business records where relevant; meet legal obligations; prevent misuse; and send newsletters where separately permitted. With your optional choice, we use visitor analytics to understand and improve the public website.

Our grounds depend on the activity: steps you request before a contract, performance of an agreement, legal obligations, consent where required, and legitimate interests such as service administration and security where those interests do not override applicable rights. Newsletter marketing consent and optional analytics choice are separate from acceptance of website Terms. You may withdraw consent for the activity concerned without affecting earlier lawful processing.

SmartHub Pro uses role-scoped access. The right people receive access to information relevant to their role and the services being provided. An owner, tenant, buyer, seller, project client or staff member does not thereby gain access to unrelated private records.

We share information with authorised Realtgate personnel and relevant participants only as needed for the service. Hosting, email, communications, security and other operational suppliers may process limited information for us under appropriate safeguards. The public site also requests fonts and interface assets from Google Fonts and jsDelivr, whose servers may receive ordinary request metadata. Brevo is used for newsletter contact synchronisation and marketing email delivery. Professional advisers or authorities may receive information where the engagement or law requires it. We do not publish credentials or provider secrets.

Some technology providers may process data outside Nigeria. Where an international transfer occurs, we assess and apply safeguards or other lawful mechanisms required by applicable Nigerian data-protection law. The particular mechanism depends on the provider and arrangement; this policy does not claim that every transfer uses the same mechanism.

We retain information only as long as reasonably needed for the relevant service, account or relationship, legal and regulatory obligations, security, disputes or legitimate business records. Different records can have different retention periods. Ending an account or subscription does not necessarily erase records that must be retained for lawful reasons.

We use reasonable technical and organisational measures designed to protect personal data, including access controls, role-based permissions, authentication and email verification, security monitoring and backups. No online system can be guaranteed absolutely secure. Please tell us promptly if you suspect unauthorised account access.

Subject to applicable law and circumstances, you may request information or access, correction, erasure, restriction, objection, portability, withdrawal of consent and review of qualifying automated decisions. We may need to verify your identity and may be required to preserve some records. Use the privacy contact below to make a request. You may also complain to the Nigeria Data Protection Commission where applicable.

V1 uses dashboards, filtering, recorded workflows and organised recommendations. We do not currently use solely automated decisions that produce legal or similarly significant effects on individuals. Human review remains part of relevant service and account decisions.

Our commercial website and accounts are not directed at children. Information about a minor may sometimes be relevant to a tenancy or property record supplied by an authorised adult; that is different from a child independently opening a commercial account. Contact us if you believe a child has supplied information improperly.

Necessary session and security technologies support accounts, forms and abuse prevention. Optional first-party visitor analytics is off until you accept it. You can reject or later change that choice through our Cookie Notice and settings. Third-party anti-spam verification may run when a protected form is used; approved videos may load a provider only after you choose to play them.

We may update this policy as services or legal requirements change. The effective date shown above identifies the current published text. We will communicate material changes appropriately. For privacy questions or requests, use the contact address shown below.